Tech Genzee’s Terms & Conditions
Revision Policy
At Tech Genzee, we are committed to delivering high-quality digital solutions tailored to your needs. Our revision policy ensures your satisfaction while maintaining efficient project timelines.
Free Revisions
The number of free revisions depends on the package you have selected. You may request revisions within the limits defined in your package.
- Additional revisions beyond the allocated limit will be charged based on the complexity of the changes.
- Our “unlimited revisions” policy is capped at 10 revision rounds to ensure quality and timely delivery.
Revision Turnaround Time
- Logo Design: 24–48 hours
- Website Design: 24–48 hours
- Web Development: 24–48 hours (depending on complexity)
Free revisions are valid for 3 business days after initial delivery. Requests after this period may incur additional charges.
New Order Turnaround Time
Project timelines vary depending on the service:
- Logo Design: 24–48 hours
- Website Design (Home Page): Minimum 48 hours
- Website Development (5–7 pages): 5–7 business days
Orders placed on weekends or public holidays will begin processing on the next working day.
Refund Policy
Eligible for Refund
Refund requests will only be considered if:
- An all-in-one package was purchased and the initial concept has not been approved
- The request is made within 14 days of purchase
- No revisions have been requested
- The issue is due to a service failure from Tech GenZee that cannot be resolved
Non-Refundable Cases
Refunds will not be issued if:
- Revisions have already been requested or delivered
- The reason is unrelated to service quality
- No response from the client for more than 14 days
- Policies have been violated
- Another agency/designer is involved in the same project
- The initial brief was incomplete or unclear
- A full design change is requested after approval
- More than 30 days have passed since purchase
- The package includes non-refundable services (SEO, marketing, domain, hosting, etc.)
- The project has entered development after design approval
Note:
- Transaction fees may be deducted from refunds.
- Upon refund, all rights to delivered work revert to Tech GenZee.
Ownership of Work
- Full ownership rights are transferred to the client upon final project completion and full payment.
- If ownership is requested before completion, an additional fee may apply depending on the project stage.
Quality Assurance Policy
Tech GenZee follows a structured quality assurance process to ensure:
- High-performance and modern designs
- Research-driven development
- Client satisfaction through revisions
Delivery Policy
- All deliverables are shared via the client’s registered email or account.
- Standard delivery timelines apply unless a priority request is approved.
Project Inactivity
- Projects inactive for 14 days will be placed on hold
- A reactivation fee may apply
- Projects inactive for 30+ days may be closed and require a new order
Record Maintenance
We maintain records of completed projects for backup purposes. However, clients are advised to securely store their final files.
Customer Support
Our support team is available to assist you through official communication channels listed on our website.
Communication Policy
Only communication through official Tech GenZee channels is considered valid.
- Email: info@techgenzee.com
- Website: techgenzee.com
We are not responsible for any issues arising from communication via unofficial platforms.
SMS Communication Policy
By providing your phone number, you agree to receive SMS communications from Tech GenZee.
- Message frequency may vary
- Standard message/data rates may apply
- You can opt out anytime by replying STOP
- For help, reply HELP or contact us via our website
We respect your privacy. Your information will never be sold or shared with third parties for marketing purposes.
Final Note
By using our services, you agree to abide by the terms outlined above. Tech GenZee reserves the right to update these terms at any time without prior notice.